Returns / Exchanges / Replacements

30 Day Refund Policy

1: Call 1-888-841-1993 and ask for Returns Customer Service or email [email protected].

2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when we receive it back.

3: Items must not have been installed and be in the original packaging, with all parts, screw packs factory sealed, blades still sealed in the plastic, wires not cut, and all packaging materials (Do not write anything on packages, otherwise a restocking fee will be charged).

4: All returns must be shipped back to 4401 W. Wendover Ave., Suite 107, Greensboro, NC 27407, unless othewise noted by us in writing. (this includes Minka Aire Ceiling Fans)

5: Ship the item back via carrier of your choice, but you must use a carrier that can provide a tracking number to you, along with shipping insurance. We cannot refund an item that never arrives back or arrives damaged beyond resellible condition. Shipping insurance will cover your loss if this should happen.

6: A credit will be issued to the product invoiced, less any shipping cost, to the credit card used for payment. Credit will be issued within 3 to 5 business days of receipt of the returned product.

7: Please Note - We must receive any returns within 30 days of the date item was delivered to your provided shipping address. After 30 days only a store credit will be issued.

90 Day Exchanges

For 90 days from your order date we will gladly exchange any item you receive if there is a change of mind for any reason, as long as the item/items haven't been installed. Products being exchanged must be in original packaging and condition. You will be responsible for shipping cost associated with the exchange.

Defective or Damaged Items

1: Call 1-888-841-1993 and ask for Returns Customer Service or email [email protected] with your damaged product replacement request.

2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when we receive it back.

3: For Continental US (lower 48 US, only) orders we will provide a Pre-Paid Return Shipping Label to get the product back, and we will also pay to have the replacement product shipped to you. (this includes Fanimation Ceiling Fans)

4: Once a product has been installed we will not offer a refund, but will gladly work with you as quickly as possible to get the new replacment product to you.

Note: Modern Fan Outlet is not responsible for installation mistakes done by licensed or unlicensed installers. If a product purchased from Modern Fan Outlet was installed and has a factory defect, Modern Fan Outlet will replace the product at no charge to the customer. Although, Modern Fan Outlet will not cover any original or additional installation charges.

Items Not Accepted for Return

1: Special order items. Please see the products details section before ordering if you have any concerns whether an item is a special order, or comes from our regular stock. If an item is a special order it will state it in the details section of the product webpage. (although stock status may say in-stock, special order items will ship directly to you from the manufacturer's warehouse, usually within 1-2 business days)

2: Installed items. However, in the unlikely event an installed item is defective we will send out a replacement and pay to get the defective item back. (see "returning a defective or damaged product" section)