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FREE SHIPPING on most Ceiling Fans

Payments accepted for ceiling fans

Speak to a Fan Pro: (888) 841-1993

Customer Service

Phone: (888) 841-1993 / Email: sales@modernfanoutlet.com

 

  • Shipping & Delivery

    Most products are in-stock at either our warehouse, or if not in ours, items will be shipped directly to you from the manufacturer. Once an order is received it usually takes 1 business day for the product to ship from our warehouse or up to 3 business days if shipping directly from the manufacturer. Travel time varies depending on your location.

    We typically use FedEx Ground for delivery of ceiling fans and accessories. Delivery time from date of purchase can be between 1 to 2 weeks based on your location and whether the fan leaves our warehouse or comes directly from the manufacturer. If faster delivery time is needed you can call us with your order and we can arrange for expedited shipping.

    Please, DO NOT SCHEDULE AN INSTALLER PRIOR TO ARRIVAL AND INSPECTION OF YOUR PRODUCTS. We cannot control travel times and although shipping damage is rare with our products, sometimes it does happen. If a package is lost or arrives damaged during shipping, understand it is totally out of our control and we will not be held liable for any electrician (or installer) charges for extra trips back to your home.

    NOTE:  We sell every ceiling fan at the manufacturer's minimum allowed resale price. Due to our unusually low prices, we do not have the high markup most retailers have to include shipping on every single item. However, all fans $300 and up include FREE SHIPPING if shipping to an address within the continental United States.

  • Privacy & Security

    Please see our Privacy Policy for full details. However, in short form, we do not gather any information other than that which is needed to make your shopping experience more helpful within our website. None of your private information is ever sold to any third parties, and we do not send spammy emails.

  • Returns & Replacements

    If you received an item that you no longer need, and it has never been installed and is in original packaging, please follow the below steps:

    1: Call 1-888-841-9331 and ask for Returns Customer Service or email sales@modernfanoutlet.com.

    2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when we receive it back.

    3: Items must not have been installed and be in the original packaging, with all parts, screw packs sealed, wires not cut, and all packaging materials.

    4: All returns must be shippped back to 3119 Battleground Ave., Greensboro, NC 27408, unless otherise noted by us in writing. (this includes Minka Aire Ceiling Fans)

    5: Ship the item back via carrier of your choice, but you must use a carrier that can provide a tracking number to you, along with shipping insurance. We cannot refund an item that never arrives back or arrives damaged beyond resellable condition. Shipping insurance will cover your loss if this should happen.

    6: A credit will be issued to the product invoiced, less any shipping cost, to the credit card used for payment. Credit will be issued within 3 to 5 business days of receipt of the returned product.

    7: Please Note - We must receive any returns within 30 days of the date it was delivered to your provided shipping address. After 30 days only a store credit will be issued.

    If returning a defective or damaged product:

    1: Call 1-888-841-9331 and ask for Returns Customer Service or email sales@modernfanoutlet.com with your damaged product replacement request.

    2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when we receive it back.

    3: For Continental US orders we will provide a Pre-Paid Return Shipping Label to get the product back, and we will also pay to have the replacment product shipped to you. (this includes Fanimation Ceiling Fans)

    4: Once a product has been installed we will not offer a refund, but will gladly work with you as quickly as possible to get the new replacment product to you.

    Note: Modern Fan Outlet is not responsible for installation mistakes done by licensed or unlicensed installers. If a product purchased from Modern Fan Outlet was installed and has a factory defect, Modern Fan Outlet will replace the product at no charge to the customer. Although, Modern Fan Outlet will not cover any original or additional installation charges.

    Items we do not accept back for refunds:

    1: Speical order items. Please see the products details section before ordering if you have any concerns whether an item is a special order, or comes from our regular stock. If an item is a special order it will state it in the details sectoin of the product webpage. (although stock status may say in-stock, special order items will ship directly to you from the manufacturer's warehouse, usually within 1-2 business days)

    2: Installed items. However, in the unlikely event an installed item is defective we will send out a replacement and pay to get the defective item back. (see "returning a defective or damaged product" section)

    For 90 days from date of your order, we will gladly exchange any item you receive if there is a change of mind for any reason, as long as the item/items haven't been installed. Products being exchanged must be in original packaging and condition. You will be responsible for all shipping cost associated with the exchange.

  • Ordering

    You can order online 24/7 via our secure online payment system, or pay through PayPal. You can also call us Monday-Saturday from 10am - 5pm EST to place an order. Our toll-free number is 1-888-841-1993.

  • Payments & Promotions

    We currently accept credit card payments by VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS. You can also pay using PayPal. Currently PayPal is offering No Payments + No Interest if paid in full within 6 months.

  • Viewing Orders

    By creating an account with our online store you will be able to view and track your orders in your account and more.

  • Updating Account Information

    If you created an account when you placed your order, you will be able to update your account easily at any time by simply logging in with the email address and password used when creating your account. From there you can store multiple shipping addresses, change or add payment methods, and more.

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