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FREE SHIPPING on most Ceiling Fans

Payments accepted for ceiling fans

Speak to a Fan Pro: (888) 841-1993

Customer Service

Phone: (888) 841-1993 / Email: sales@modernfanoutlet.com

 

  • Shipping & Delivery

    Most products are in-stock at either our warehouse, or if not in ours, items will be shipped directly to you from the manufacturer. Once an order is received it usually takes 1 business day for the product to ship from our warehouse or up to 3 business days if shipping directly from the manufacturer. Travel time varies depending on your location.

    We typically use FedEx Ground for delivery of ceiling fans and accessories. Delivery time from date of purchase can be between 1 to 2 weeks based on your location and whether the fan leaves our warehouse or comes directly from the manufacturer. If faster delivery time is needed you can call us with your order and we can arrange for expedited shipping.

    Please, DO NOT SCHEDULE AN INSTALLER PRIOR TO ARRIVAL AND INSPECTION OF YOUR PRODUCTS. We cannot control travel times and although shipping damage is rare with our products, sometimes it does happen. If a package is lost or arrives damaged during shipping, understand it is totally out of our control and we will not be held liable for any electrician (or installer) charges for extra trips back to your home.

    NOTE:  We sell every ceiling fan at the manufacturer's minimum allowed resale price. Due to our unusually low prices, we do not have the high markup most retailers have to include shipping on every single item. However, all fans $300 and up include FREE SHIPPING if shipping to an address within the continental United States.

  • Privacy & Security

    Please see our Privacy Policy for full details. However, in short form, we do not gather any information other than that which is needed to make your shopping experience more helpful within our website. None of your private information is ever sold to any third parties, and we do not send spammy emails.

  • Returns & Replacements

    In the event a product needs to be returned you must contact us for prior written approval. Any return without first contacting us for written approval will not be accepted. All returns must be in original packaging and in non-used condition, and must be returned within 14 days from date of delivery of product. A full refund will be given when we receive the product back in new condition, less any shipping and handling charges. Many items on our website ship to our customers for free, but please understand that shipping isn't free, we are just covering the shipping cost on your purchase. If giving a refund we have to deduct what it cost us to ship the item to you.

    Installed items will be subject to a 20% minimum restocking fee upon return. We cannot sell an installed ceiling fan or light as new, and most customers will not purchase an installed item without us offering them a large discount on the item, this is the reason for the restocking fee. HOWEVER, if an item is installed and in the unlikely event that a product is defective, we'll exchange the defective item for the same product and we will pay for shipping of the new product as well as return of the defective item. We will not be held responsible for any installation cost. The manufacturers will not cover that as part of the warranty and we cannot do it either.

    We will not refund a special order item. Please ask upon ordering if you have any concerns whether an item is a special order or comes from our regular stock. We do not post on the web pages whether an item comes from our normal stock or ships to you directly from the manufacturer, because either way you'll have the product in about the same amount of time. Although we do not refund special order items, we will give an exchange for a special order item if dissatisfied for any reason. You will get a store credit if the product you exchange for is less than your original product cost. The customer is responsible for all shipping cost.

    For 90 days from date of order, we will gladly exchange any item you receive if there is a change of mind for any reason, as long as the item/items haven't been installed. Products being exchanged must be in original packaging and condition. The customer will be responsible for all shipping cost associated with the exchange.

  • Ordering

    You can order online 24/7 via our secure online payment system, or pay through PayPal. You can also call us Monday-Saturday from 10am - 5pm EST to place an order. Our toll-free number is 1-888-841-1993.

  • Payments & Promotions

    We currently accept credit card payments by VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS. You can also pay using PayPal. Currently PayPal is offering No Payments + No Interest if paid in full within 6 months.

  • Viewing Orders

    By creating an account with our online store you will be able to view and track your orders in your account and more.

  • Updating Account Information

    If you created an account when you placed your order, you will be able to update your account easily at any time by simply logging in with the email address and password used when creating your account. From there you can store multiple shipping addresses, change or add payment methods, and more.

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